General Terms and Conditions
These terms and conditions apply to the use of this website and the ordering, purchase, fulfilment and delivery of Products from www.bluestoneyeast.com.au
Please read the following Terms and Conditions carefully before placing Your Order. These Terms and Conditions contain important information about the ordering, processing, fulfilment and delivery of goods, including limitations of liability.
Which terms and conditions apply?
Products You Order on the Website are offered and supplied by:
- Bluestone Yeast ABN 30 624 474 719
The website Product listing states the offer of each Product. Products which are offered and supplied by Bluestone Yeast are referred to herein as Bluestone Yeast Products.
If you do not understand these Terms and Conditions or if you have any questions, including which Products are supplied by Bluestone Yeast, then please email Our team at customerservice [at] bluestoneyeast.com.au and a representative will be happy to help you.
Terms and conditions for BSY Products
These Terms and Conditions constitute a contract between the customer (You) and Bluestone Yeast.
1.1 In these Terms and Conditions, We, Our or Us means Bluestone Yeast; and You or Your means the person who accepts these Terms and Conditions, by using this Website and associated software, networks and processes, including the purchase of Products or services through the Website.
1.2 By browsing the Website, or placing an Order, you agree to these Terms and Conditions as set out below, which constitutes a legally binding Agreement between Us and You for the supply of Products.
1.3 The Agreement together with Your Order constitute the entire agreement between Us and You for the supply of Products. The Agreement cannot be varied unless We agree to vary it in writing or by email.
2. Legal Capacity
If you are under the age of eighteen (18) years you cannot place Orders with Bluestone Yeast. By accepting this Agreement, you acknowledge that you are over the age of eighteen (18) years.
3. Website Use
3.1 The Website may contain links to other websites. Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked websites.
3.2 You must ensure that Your access to, or use of the Website is not illegal or prohibited by laws which apply to You.
3.4 You must take Your own precautions to ensure that Your process for accessing the Website does not expose You to risk of viruses, malicious computer code or other forms of interference which may damage Your computer system. We take no responsibility for any such damage which may arise from Your use of the Website.
4.1 Prices displayed on the Website are subject to change without notice. Once an Order has been accepted by Us and a Purchase Contract formed under clause 6, the price of the Product cannot be varied except:
- by agreement between You and Us in writing or by email; or
- in accordance with clause 7.4.
4.2 All prices listed on the Website exclude Delivery Costs. Delivery Costs are shown separately on an Order.
5. Product Specifications
5.1 Features and specifications of Products described or depicted on the Website are subject to change without notice. For the avoidance of doubt, we will not materially change the features and specifications of a Product once an Order has been accepted by Us and a Purchase Contract formed under clause 6.
5.2 All weights and dimensions of Products described on the Website are approximate. All screens are measured diagonally and all screen images contained on the Website are simulated unless otherwise indicated.
6.1 You may place an Order by following the instructions on the Website. By placing an Order, you make an offer to enter an agreement to purchase the Product(s) the subject of Your Order (Purchase Contract).
6.2 Orders will be deemed to have been received by Bluestone Yeast at the time Bluestone Yeast sends an Order confirmation to Your nominated e-mail address.
6.3 Bluestone Yeast is an online business and will primarily communicate with Customers via e-mail. It is the Customer’s responsibility to ensure the correct contact details are entered and that the nominated e-mail address is regularly checked for correspondence.
6.4 Bluestone Yeast reserves the right to decline to enter a Purchase Contract with You and may cancel Your Order at any time prior to dispatch of the Product(s).
6.5 In the event of a cancelled Order, funds paid in relation to that Order will be refunded in full. You will be provided with e-mail confirmation of the cancellation and refund.
6.6 Bluestone Yeast does not accept any responsibility for Orders that are declined, delayed or not accepted due to disruptions with internet connections.
6.7 Bluestone Yeast shall not be liable for any delay in performing any of its obligations under this Agreement if such delay is caused by circumstances beyond the reasonable control of Bluestone Yeast (or its affiliates), and Bluestone Yeast shall be entitled to a reasonable extension of time for the performance of such obligations.
6.8 Where You have provided an incorrect or incomplete delivery address for Your Order, we may charge a redelivery fee for each subsequent delivery attempt.
7.1 You may provide Your nominated credit card during the purchase process described on the Website.
7.2 Payment for Orders will be processed immediately upon confirmation of Your Order.
7.3 If Your nominated payment method triggers Our fraud prevention protocols, we may contact You to confirm additional details or rescind the transaction. In this case, until Your Order has passed Our fraud prevention protocols Your Order will not be fulfilled. If you do not provide the requested information within up to 7 days, Your Order will be cancelled and Your payment will be refunded back to the method in which you paid. These information requests are sent to help protect credit card holders from online fraud.
7.4 Despite Our best efforts, on occasion it may be possible that a small number of the Products in Our range may be incorrectly priced on the Website. If We have made a mistake and a Product’s correct price is higher than the price on the Website, we may either contact You before shipping to request whether You want to buy the Product at the correct price or cancel Your Order. If a Product’s correct price is lower than the stated price on the Website, we will charge the lower amount and send You the Product, or where the higher incorrect price has been charged, We will refund the price difference and send You the Product.
8. Delivery and ownership of the goods
8.1 We try to ensure that all Products are delivered in a prompt and timely manner. However, from time to time, it is possible that shipping and other factors outside of Our control may result in delays. Bluestone Yeast does not accept any liability for loss or damage suffered by anyone because of any such delays.
8.2 The date of dispatch listed on the Website is the estimated date of dispatch as is reasonably estimated by Bluestone Yeast. Where scheduled dispatch of a Product is delayed by more than one week, Customers will be notified by e-mail via the e-mail address nominated in their Order. Customers are permitted to cancel their Order and receive a refund in accordance with the Returns Policy at any time prior to dispatch of the Product(s).
8.3 Bluestone Yeast does not deliver Products to PO Box addresses as a matter of course. We may be able to accommodate in exceptional circumstances. Please correspond prior to placing an order at orders@Bluestoneyeast.com.au if you need delivery to a PO Box.
8.4 We request all our Australian Customers give an Authority to Leave (ATL) for Products to be delivered without a signature, to avoid costly re-delivery charges. In the unlikely event of theft or damage, a full investigation will take place and where appropriate a full refund or dispatch of replacement goods in accordance with our returns policy.
If you are an NZ or Asian Customer as you proceed from your shopping cart to the checkout you will be asked to give an Authority to Leave however, please note that our international parcels are shipped with DHL e-Commerce with tracking and collection available through your local postal provider who will have a collection option if you are not at home or your business at time of attempted delivery. No ATL is therefore required for international shipments but you do need to click the ATL on your way through the shopping cart.
8.5 The couriers or postal services nominated by Bluestone Yeast will deliver Products during local business hours (9 am to 5 pm, Monday to Friday).
8.6 Bluestone Yeast is not responsible for the delivery times of Products. Once Products have been dispatched, it is the Customers responsibility to liaise with the courier nominated by Bluestone Yeast (as notified to the Customer) in relation to date and time of delivery. Bluestone Yeast shall not be liable for any inaccuracy of information provided to Customers relating to the date and time of delivery.
8.7 Bluestone Yeast reserves the right to not ship to remote or rural locations or international countries where goods selected are known to be prohibited from import for customs or quarantine or other regulatory reasons.
9. Faulty or damaged goods
Bluestone Yeast will repair, replace or refund faulty or damaged Products in accordance with the products Warranty Terms and Conditions and Your rights under the Australian Consumer Law.
10.Refunds and returns
10.1 Nothing in these Terms and Conditions excludes, restricts or modifies the consumer guarantees provided for by statute including under the Australian Consumer Law.
10.2 All refunds may take up to 10 business days to be processed.
10.3 Other than in accordance with the Returns Policy, refunds are strictly limited to those available under clauses implied by statute.
10.4 In order to facilitate a return under the Returns Policy, please contact Us through Our website
10.5 The Customer must comply with directions from Bluestone Yeast staff to facilitate a return.
10.6 Returned Products, under the Returns Policy, must be returned in their original packaging with all accessories and must be in a re-sale-able condition. For the avoidance of doubt, nothing in this clause limits or restricts Your ability to make a claim that may be available to You for failure to comply with a guarantee under the Australian Consumer Law. If you are returning a Product due to a fault or defect under a guarantee under the Australian Consumer Law, you may be able to return the Product without its original packaging.
10.7 Subject to clause 10.8, It is the Customer’s responsibility to ensure that returned items are returned safely. We take no responsibility for Products lost in transit.
10.8 Where You are returning a Product to us because of Our failure to comply with a consumer guarantee, you must return the Product to us at Your cost unless the Product cannot be returned, removed or transported without significant cost to You because of:
- the nature of Our failure to comply with the consumer guarantee, or
- the size or height, or method of attachment, of the Product.
Where You are returning a Product to us, we take no responsibility for a Product lost in transit.
If subsection (b) applies, we will, within a reasonable time, collect the Products at Our expense.
11.1 Nothing in these Terms and Conditions excludes the application of statutory conditions, warranties and guarantees.
To the extent permitted by law we will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise; and our maximum aggregate liability for any Product supplied to you whether, in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.
For the avoidance of doubt, nothing in this clause limits or restricts Your ability to make a claim that may be available to You for Our failure to comply with a guarantee under the Australian Consumer Law.
All Intellectual Property in any Material on the Website is the property of BLUESTONE YEAST PTY LTD. Unless expressly authorised under these Terms and Conditions or otherwise, you may not reproduce, adapt, modify, display, perform or distribute any Material or any part of any Material.
15.1 Gift Vouchers & Credit Notes have a validity of 12 months from the date of purchase unless otherwise specified at the time of issue in writing.
15.2 Gift Vouchers & Credit Notes may be redeemed by entering the voucher code into the Gift Card field at checkout. Gift cards will not be refunded.
16.1 Title and risk in the BLUESTONE YEAST Products pass to You at the point of dispatch or embarkation by BLUESTONE YEAST to Your courier.
16.2 Bluestone Yeast reserves the right to make changes to the Bluestone Yeast Website and these Terms and Conditions without notice. For the avoidance of doubt, any such changes will operate prospectively from the time that the revised Terms and Conditions are published on the website and will not impact any Purchase Contracts entered prior to the date of the publication of the revised Terms and Conditions.
16.3 Any provision of these Terms and Conditions which is void or unenforceable may be severed from these Terms and Conditions without affecting the enforceability of other provisions.
16.4 A failure or delay by Bluestone Yeast to exercise a power or right under these Terms and Conditions does not operate as a waiver of that power or right and the exercise of a power or right by Bluestone Yeast does not preclude its future ability to exercise that or any other power or right.
16.5 Insofar as they apply to the ordering, purchase, fulfilment and delivery of BLUESTONE YEAST Products from www.Bluestoneyeast.com.au, these BLUESTONE YEAST Product Terms and Conditions and General Terms and Conditions are governed by and must be construed according to the law of the State of Victoria, Australia and the parties submit to the jurisdiction of the courts of that State.
16.6 No Bluestone Yeast employee or agent has the authority to vary any of the Terms and Conditions governing any sale.
Openness and transparency
Bluestone Yeast Pty Ltd (Bluestone Yeast) is committed to protecting your privacy and respects and upholds your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (“Privacy Act”). By using this website, you agree to and consent to the collection, use, holding and disclosure of personal information by Bluestone Yeast as set out in this policy.
Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion. Personal information we may collect from you includes, without limitation, your name, billing and shipping addresses, email address, telephone number(s) and date of birth.
Bluestone Yeast will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, Bluestone Yeast will only collect personal information about you directly from you. Bluestone Yeast will not collect personal information unless the information is reasonably necessary for our functions and activities.
Bluestone Yeast may enter arrangements with third parties to collect your personal information in circumstances where the third party notifies you, at the time of collection, that your personal information will be provided to Bluestone Yeast.
If you use a pseudonym when dealing with us or you do not provide identifiable information Bluestone Yeast may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our website do not sign into it or provide any information that might identify you.
Bluestone Yeast requires individuals to provide accurate, up-to-date and complete personal information at the time it is collected.
What does Bluestone Yeast do with your personal information?
In addition to any purpose notified to you at the time of collection Bluestone Yeast uses your personal information for the purposes of:
- providing our products and services to you;
- our internal management needs;
- our marketing activities;
- responding to any inquiries or comments that you submit to us;
- any other purpose you have consented to; and
- any use which is required or authorised by law.
Disclosure of personal information
Bluestone Yeast may disclose your personal information:
- to third-parties we ordinarily engage for the above purposes;
- any person or entity to whom you have consented to Bluestone Yeast disclosing your personal information to; and
- any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.
Access and Management
You may request access to your personal information in our customer account database, or seek correction of it, by contacting our customer service team. See website section – Contact us
Bluestone Yeast may charge a reasonable fee that is not excessive to cover the charges of retrieving your personal information from our customer account database. Bluestone Yeast will not charge you for making the request.
If you believe that Bluestone Yeast holds personal information about you in our customer account database that is not accurate, complete, up-to-date, relevant or information that is misleading then you may request its amendment and Bluestone Yeast will respond to your request within a reasonable time. Bluestone Yeast will not charge you for correcting your personal information.
If Bluestone Yeast no longer needs your personal information for any the purposes set out in this policy, or as otherwise required by law, Bluestone Yeast will take such steps as are reasonable in the circumstances to destroy the information or to de-identify it.
Bluestone Yeast will take reasonable steps to protect the personal information it holds from misuse, interference and loss and from unauthorised access, modification or disclosure.
At any time, you may opt out of receiving direct marketing communications from us. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your personal information as detailed above, will continue. To opt out email unsubscribe@Bluestoneyeast.com.au.
Bluestone Yeast may transfer your personal information to a person who is in a foreign country to assist Bluestone Yeast in providing you with the service that you have requested.
Bluestone Yeast will take such steps as are reasonable in the circumstances to ensure that the information that is transferred to third parties located outside of Australia will not be held, used or disclosed by the recipient of the information in a manner that is inconsistent with the Australian Privacy Principles.
If you require further information regarding this policy or wish to make a complaint about a breach of the APPs by Bluestone Yeast, please contact us at unsubscribe@Bluestoneyeast.com.au or send mail to: Attn: Privacy Officer, Bluestone Yeast Pty Ltd, PO Box 747, Carlton South VIC 3053. A senior member of staff will review your complaint within 10 business days and respond to you in writing advising what action(s) Bluestone Yeast will take as a result of your complaint.
Bluestone Yeast website
When transmitting personal information from your computer to the Bluestone Yeast website, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, Bluestone Yeast will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.
Please choose your product/s carefully, as Bluestoneyeast.com.au do not usually provide refunds for products where you have simply changed your mind. This includes returns where you have selected a size of an item that does not fit you, or where you simply selected the wrong product.
If Bluestone Yeast shipped the wrong product by mistake, we will supply the correct product as soon as possible and arrange a return of the incorrect product. Alternatively, if the customers prefer we will offer a full refund and pay for return of the product.
Returns Policy Terms & Conditions
- In order to organise a return under these terms and conditions, you must notify Bluestone Yeast via the Bluestone yeast website within 14 days of taking delivery of Your Product and request a return under this Policy. You must comply with the directions of Bluestone Yeast staff to facilitate Your return.
- To qualify to return an item under this Policy, Products must be in their original packaging, along with all included accessories, and must not be damaged in any way by You during the time the Product is in Your possession. The Product is deemed to be in Your possession until the Product is received by Us pursuant to this Policy.
- The 14 day period within which You are eligible to make a return under this Policy commences on the date that You accept delivery of Your Product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the Product.
- The Product must be returned to Bluestone Yeast within 10 business days of Your request to return Your Product under this Policy.
- After receiving the returned Product, Bluestone Yeast will issue a store credit or refund as soon as is reasonably practicable and You will be provided with e-mail acknowledgement.
- Bluestone Yeast reserves the right to make changes to this Returns Policy without notice.
Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.